Please find the answers to some of your frequently asked questions. However if you would like to ask us in person please do not hesitate to call on 01622 719309.
What services are provided by Absolute?
All our services at Absolute are personal to each individual. We make an initial visit to discuss what is required and to assess if we need to involve any other professionals in your care. What we do is very much based on exactly what is required, and with full consent of all involved. Below is a list of the most requested services.
- Washing, shaving, hygiene and help generally in the bathroom.
- Dressing and undressing.
- Continence care.
- Medication reminding.
- Assistance with mobility including using frames, wheelchairs etc.
- Monitoring of meal times including feeding if required.
- Morning help with getting up.
- Evening help with going to bed.
- General housework such as vacuuming, dusting and bed making.
- Preparing meals.
- Shopping and running errands including collection of prescriptions.
- Coordinating GP visits, and other professionals i.e. hairdressing, complimentary and beauty therapy, podiatry.
- Companionship/emotional support.
- Respite cover.
- Benefit advice, help with application forms.
- Providing an escort for hospital appointments.
- Help with pets including dog walking.
- End of life care (palliative care).
- Dementia care.
- Convalescent care.
What type of health conditions do you specialise in?
- Motor neurone disease
- Multiple sclerosis
- Renal failure
- Heart failure
- Respiratory failure
What do you charge per hour for care ?
The price would depend on the outcome of the assessment and what type of care is required.
Do you charge for the initial assessment ?
Yes, we charge a one-off payment of £30. This covers the time of a thorough assessment, including physical, psychological, social and financial needs.
Can I choose the carers?
During the initial assessment we will try to make the right choice of carer for you from the start. We know how important it is to have trust and confidence in the person looking after you.
We understand how important it is to feel comfortable about inviting someone into your home. We would welcome comments at any time if you were unhappy for whatever reason with the carer assigned to you.
What training do your carers receive?
Our carers receive thorough induction training. They will have annual Moving and Handling, Health and Safety, Infection Control, Food Hygiene, Fire Awareness, Medication, Adult Protection, Dementia, Nutrition and End of Life Care.
All carers are fully competent before going into clients homes alone
How do you manage and monitor the carer’s visits and make sure they are doing their jobs properly?
When your carer starts to visit, they are supervised in your home regularly via spot checks to make sure everything is to your liking. We would also welcome a call anytime to discuss your care needs.
The carer informs us when they arrive and leaves the client. This is also to ensure their safety.
All visits are documented by the carer in your care plan. This provides an accurate record of the time they spend working in your home.
What happens when a carer is off sick and on holiday?
Continuity of care is important to us. We always introduce our clients to more than one carer so that a friendly familiar face is available whenever they are needed.
What checks do your carers have?
All our carers are trained to a high standard. Spot checks are undertaken to ensure you are happy with the service. We also carry out enhanced Criminal Records Bureau checks (CRB). This is a service set up by the government to protect vulnerable people.
What is the least amount of support we can provide?
We can provide anything from one visit a week for as little as an hour, for our more independent clients.
If I have a concern or complaint what should I do?
We would encourage you to contact us as soon as possible if you have any concerns to enable us to resolve the problem.